Customer Care Executive

About PERCH: https://www.linkedin.com/company/perch-clothing/

We're looking to hire an immediate joiner for the role of Customer Care Executive — responsible for handling customer inquiries, confirming orders, resolving delivery issues, & managing orders through Shopify.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Calling customers to confirm orders & addresses
• Resolving NDR issues by calling customers
• Handle inbound leads and close sales effectively
• Make outbound calls to promote and sell apparel collections
• Maintain accurate records of all interactions and transactions
• Manage customer orders, returns, and queries through the Shopify platform

Requirements:

• Minimum 2+ years of experience in Customer Care (E-commerce preferred)
• Hands-on experience with Shopify for order management and customer service
• Excellent communication and interpersonal skills
• Strong problem-solving ability with a customer-first attitude
• Self-motivated, target-driven, and capable of working independently
• Ability to persuade and close sales over the phone
• Female candidates preferred

Job Location : https://maps.app.goo.gl/T5a3NattLkFa1QRCA

Job Timings : 09:30 AM to 06:30 PM

If you're a great communicator and have a knack for sales — apply now!

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• On a scale of 1 to 10, how would you rate your English Communication?
• Do you comfortable with making calls daily?
• Why do you believe customer care is important for any organisation?
• If a customer was upset, how would you approach the conversation to resolve the issue?
• f a customer approaches you with several questions at the same time, how would you handle it?
• We must fill this position urgently. Can you start immediately?
• Work location in Udyog Nagar, Nangloi, New Delhi, are you comfortable Commuting or Working On-Site as Full-Time?

Experience:

• Shopify Platform: 2 years (Required)
• Customer support: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person