Customer Care Executive

The Customer Care Executive is responsible for providing exceptional customer service and support to our clients. They will handle customer inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities

• Customer Support:
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate and helpful information to customers.
• Resolve customer issues efficiently and effectively.
• Escalate complex issues to the appropriate department when necessary.
• Customer Relationship Management:
• Build and maintain positive relationships with customers.
• Proactively identify and address customer needs.
• Gather customer feedback and suggestions for improvement.
• Process Management:
• Adhere to company policies and procedures.
• Document customer interactions and resolutions accurately.
• Contribute to the continuous improvement of customer service processes.
• Teamwork:
• Collaborate with other team members to provide excellent customer service.
• Participate in team meetings and training sessions.

Qualifications and Skills

• +2 or above.
• Excellent verbal and written communication skills in English and Malayalam.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet deadlines.
• Customer-oriented mindset with a focus on providing exceptional service.
• Proficiency in using customer relationship management (CRM) software.
• Experience in a customer service role is preferred.

Location: Hilite Business Park, Calicut

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)
• Malayalam (Preferred)

Work Location: In person