Customer Care Executive

Job Title: Customer Care Executive / Senior Customer Care Executive

Company: Omnilogistics

Location: Nesara Tech Park, Mysore

Experience: 1–2 Years (ServiceNow Platform Experience Required)

Vacancies: Junior – 3 | Senior – 3+

Job Summary

Omnilogistics is looking for enthusiastic and customer-focused professionals to join our Customer Care team. The ideal candidate should have hands-on experience working on the ServiceNow platform, strong communication skills, and the ability to handle customer queries efficiently. Senior candidates should also possess the ability to mentor and guide junior team members.

Key Responsibilities

Handle customer inquiries through calls, emails, and ServiceNow tickets.

Create, update, and close incident or service request tickets in ServiceNow.

Coordinate with internal teams to ensure timely resolution of customer issues.

Maintain accurate records of customer interactions and follow-up actions.

Escalate unresolved issues to the appropriate departments as needed.

Ensure all service requests meet company standards and SLAs.

Provide status updates and follow-ups to customers professionally.

For Senior roles:

Guide and support junior team members.

Monitor performance metrics and assist in process improvement.

Handle complex or escalated customer issues.

Required Skills & Qualifications

1–2 years of experience in Customer Care / Customer Support roles.

Mandatory: Hands-on experience with the ServiceNow platform.

Excellent communication and interpersonal skills.

Ability to multitask and manage priorities.

Strong problem-solving and analytical skills.

Basic understanding of service request workflows and ticketing systems.

Ability to work in a fast-paced environment.

Employment Type

Full-time, On-site at Nesara Tech Park, Mysore.

Salary

As per company standards (can be added if required).

Job Type: Full-time

Work Location: In person