Customer Care Executive

Ocube Services

1 - 4 years

2 - 4 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

customer service inbound process inbound customer service handling customer queries problem solving empathy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound and outbound customer queries via phone.
Maintain excellent communication and relationship management with customers.
Coordinate with internal teams to resolve issues, track orders, and ensure timely deliveries.
Assist customers with product information, complaints, returns, and payment follow-ups.
Maintain accurate records of customer interactions in CRM systems.
Ensure high levels of customer satisfaction and service quality.

Preferred candidate profile

Experience: 1-3 years in customer service/client servicing (FMCG, BPO, or related sectors).
Freshers are welcome with strong communication skills and an eagerness to learn.
Gender Preference: Female candidates only.
Strong proficiency in English
Good problem-solving and interpersonal skills.
Ability to handle pressure and maintain professionalism.

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