0 - 2 years

1 - 2 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We are seeking a proactive and customer-focused Customer Care Executive to join our team. The role involves handling inbound/outbound customer queries, providing accurate information, and ensuring customer satisfaction. Candidates with experience in NBFC/financial services will be given preference, but freshers with strong communication skills are also welcome.

Key Responsibilities

  • Handle inbound and outbound calls related to loan products, repayments, and customer queries.
  • Provide accurate information about products, services, and processes.
  • Resolve customer complaints and escalate issues to the relevant department when required.
  • Assist in loan application status updates, EMI reminders, and collection follow-ups.
  • Maintain proper call records, logs, and customer interaction reports.
  • Ensure high levels of customer satisfaction and adherence to service quality standards.
  • Support sales/branch teams in cross-selling financial products when needed.
  • Comply with NBFC policies, RBI regulations, and company service protocols.

Key Skills Required

  • Excellent communication skills (English, Hindi, and local language preferred).
  • Strong customer service orientation and problem-solving ability.
  • Basic knowledge of NBFC/finance products (loans, EMI, repayment) preferred.
  • Ability to handle high call volumes and work under pressure.
  • Computer literacy (MS Office, CRM, Email).

Eligibility Criteria

  • Education: Graduate in any discipline (Commerce/Finance preferred).
  • Experience:
  • Freshers with good communication skills are encouraged to apply.
  • 0–2 years of experience in Customer Service (preferably in NBFC/BFSI/Call Center).

Job Type: Full-time

Pay: ₹9,605.92 - ₹20,000.00 per month

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