Customer Care Executive

We are hiring a Telecaller / Student Support Executive who will connect with prospective students, provide accurate course information, and support them throughout the admission process. You will serve as the primary contact for student enquiries and contribute to delivering a smooth and positive experience.

1. Student Enquiry Handling

• Make outbound calls to students who have expressed interest in NIHT programs
• Handle inbound calls and address student queries in a polite and professional manner

2. Course Information & Guidance

• Share details about courses, eligibility criteria, fees, and career prospects clearly
• Help students choose the right program based on their interests and goals

3. Follow-ups & Admission Support

• Conduct regular follow-ups with interested students
• Guide students through the enrollment steps
• Encourage participation in counselling sessions, demos, and campus visits

4. Data & Record Management

• Update student enquiry details in CRM or Excel sheets
• Maintain accurate call records, follow-up schedules, and conversion data

5. Internal Coordination

• Coordinate with the admissions and marketing teams to close enquiries
• Submit daily performance and call activity reports

Eligibility Criteria

• experience in telecalling, customer support, student counselling, or inside sales
• Mandatory: Fluency in English, Hindi, and Bengali
• Strong communication and active listening skills
• Patient, presentable, positive, and student-oriented approach
• Basic computer skills (Excel, CRM tools, WhatsApp Business)
• Freshers with excellent communication skills may also apply

Why Join NIHT?

• Well-known and trusted institute
• Supportive and friendly work environment
• Growth opportunities into Senior Counsellor / Academic Advisor roles
• Performance-based incentive structure

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person