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Niftel Communications
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Customer Care Executive

Customer Care Executive

Niftel Communications

0 - 2 years

1 - 2 Lacs

kolkata

Posted:-1 days ago| Platform:

Apply

Skills Required

bpo customer service bpo cse bpo voice telecalling customer care voice process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Care Executive

Location:

Department:

Employment Type:

Job Summary:

Key Responsibilities:

Handle customer calls, emails, and chat support professionally and efficiently.
Resolve customer complaints and issues within agreed timelines.
Maintain accurate records of customer interactions and transactions.
Provide product/service information to customers and assist them in making decisions.
Escalate unresolved queries to the concerned department and follow up until closure.
Ensure customer satisfaction by providing prompt, courteous, and effective service.
Meet performance targets such as call handling, quality scores, and customer satisfaction metrics.
Adhere to company policies, procedures, and compliance requirements.

Requirements & Qualifications:

Minimum qualification:
Graduate / Higher Secondary (12th Pass) with experience
.
09 years
of experience in a customer support / BPO role (Freshers with good communication skills are welcome).
Excellent verbal and written communication skills in
English, Hindi, and regional languages
(as applicable).
Good listening, problem-solving, and interpersonal skills.
Ability to work under pressure and in rotational shifts.
Basic computer knowledge (MS Office, email, CRM tools).

Key Skills:

Customer-centric approach
Active listening and empathy
Conflict resolution and patience
Multitasking and time management
Team collaboration

Benefits:

Competitive salary and performance-based incentives
Opportunity for growth and career development
Training and skill development programs
Employee engagement activities
Role & responsibilities

Preferred candidate profile

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