1 - 31 years
1 - 3 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
Job Summary: We are seeking a proactive and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for providing excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction across all communication channels. Key Responsibilities: Handle incoming calls, emails, chats, and social media inquiries professionally and efficiently. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues with a focus on first-contact resolution. Maintain records of customer interactions, transactions, comments, and complaints. Coordinate with internal departments to resolve customer concerns and ensure smooth service. Follow up with customers when necessary to ensure issues are resolved to their satisfaction. Meet or exceed performance metrics including response time, customer satisfaction, and resolution rates. Maintain a positive, empathetic, and professional attitude toward customers at all times. Required Skills and Qualifications: Proven customer support experience or experience as a client service representative. Excellent communication (verbal and written) and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. Proficiency in using customer support software, CRM systems, and MS Office. Preferred Qualifications: Bachelor's degree in any discipline. 1–2 years of experience in a customer service role (Freshers with good communication skills can also apply). Experience in healthcare, tech, telecom, or BPO industries is a plus.
Mycompanyon Healthcare Private Limited
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