Job Summary: We are seeking a proactive and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for providing excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction across all communication channels. Key Responsibilities: Handle incoming calls, emails, chats, and social media inquiries professionally and efficiently. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues with a focus on first-contact resolution. Maintain records of customer interactions, transactions, comments, and complaints. Coordinate with internal departments to resolve customer concerns and ensure smooth service. Follow up with customers when necessary to ensure issues are resolved to their satisfaction. Meet or exceed performance metrics including response time, customer satisfaction, and resolution rates. Maintain a positive, empathetic, and professional attitude toward customers at all times. Required Skills and Qualifications: Proven customer support experience or experience as a client service representative. Excellent communication (verbal and written) and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. Proficiency in using customer support software, CRM systems, and MS Office. Preferred Qualifications: Bachelor's degree in any discipline. 1–2 years of experience in a customer service role (Freshers with good communication skills can also apply). Experience in healthcare, tech, telecom, or BPO industries is a plus.
Presentable and Professional appearance Excellent communication skills , Ability to management front desk and coordinate with departments , Basic computer knowledge , Call handling skills , administrative work handling , maintaining day to day activities .
Responsibilities: Product promotion and sales: Present and sell medical products to healthcare professionals, including doctors, pharmacists, and hospital staff, within a designated geographical territory. Relationship management: Build and maintain positive, long-term relationships with key opinion leaders and medical professionals to encourage product prescriptions and usage. Product education: Provide detailed product information to healthcare providers, including usage, dosage, composition, benefits, and potential side effects. Achieve sales targets: Meet or exceed sales targets and objectives on a regular basis (e.g., monthly, quarterly). Market research: Monitor and analyze market trends, competitor activities, and customer feedback to inform sales strategies. Reporting and documentation: Maintain detailed records of sales activities, customer interactions, expenses, and market data using CRM software. Organize and attend events: Arrange and attend medical workshops, conferences, and seminars to raise product awareness and educate medical staff. Distribute product samples: Provide free samples of products to doctors to encourage trial and confidence in the company's offerings. Ensure compliance: Adhere to all pharmaceutical industry regulations, ethical standards, and company policies. Qualifications and skills : Education: A bachelor's degree in life sciences, pharmacy, business, or a related field is typically required. Experience: Prior experience in sales, particularly pharmaceutical or medical sales, is often preferred. Communication and presentation skills: Excellent verbal and written communication skills are essential for explaining complex medical information clearly. Sales and negotiation skills: The ability to persuade, negotiate, and close deals with healthcare institutions is crucial. Product knowledge: In-depth knowledge of medical products, their uses, and clinical data is fundamental. Time management: Strong organizational and planning skills to manage a demanding schedule of visits, meetings, and reporting. Resilience and persistence: The ability to handle rejection and remain self-motivated in a competitive industry. Commercial awareness: A good understanding of market dynamics and business principles within the healthcare sector. Mobility: A valid driver's license and willingness to travel within an assigned territory