Customer Care Executive

0 - 2 years

3 - 10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Customer Interaction:

    Communicate with customers via phone and email to address inquiries, complaints, or service-related issues.
  • Support Initiatives:

    Provide hands-on support for customer care activities, ensuring prompt and effective resolution of customer concerns.
  • Cross-Selling & Up-Selling:

    Identify opportunities to promote additional products or services during customer interactions.
  • Performance Tracking:

    Monitor and track key customer service metrics to evaluate the efficiency and quality of support provided.
  • Data Capture:

    Accurately document customer interactions, feedback, and service issues in the system for future reference and improvement.
  • Customer Satisfaction:

    Work consistently to ensure high levels of customer satisfaction and retention through quality service.

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