0 - 2 years
2 - 3 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
We are looking for customer care executive for one of our sector Chengavi Location : Gachibowli, Hyderabad Website Link : https://chengavi.com/ Role & responsibilities Handle inbound and outbound calls, emails, and chats in English, Hindi, and Telugu. Resolve customer complaints, product/service queries, and requests with a focus on quality and empathy. Maintain detailed and accurate records of customer interactions in the CRM system. Escalate unresolved issues promptly to relevant internal teams and follow up until resolution. Provide product/service information and support in a professional and clear manner. Achieve service targets including response time, resolution rate, and customer satisfaction scores. Gather customer feedback and share insights with the internal team for continuous improvement. Required Skills & Qualifications: Bachelors degree in any discipline (preferred). 0-2 years of experience in customer service or call center roles. Fluency in English, Hindi, and Telugu (both spoken and written is a must). Strong interpersonal, listening, and problem-solving skills. Basic computer proficiency and experience using CRM or support software. Ability to multitask and work in a fast-paced environment. Preferred Attributes: Positive attitude with a passion for customer service. Team player with adaptability and patience. Willingness to work in shifts, including weekends and public holidays.
Chengavi Naturals Private Limited
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