We are looking for customer care executive for one of our sector Chengavi Location : Gachibowli, Hyderabad Website Link : https://chengavi.com/ Role & responsibilities Handle inbound and outbound calls, emails, and chats in English, Hindi, and Telugu. Resolve customer complaints, product/service queries, and requests with a focus on quality and empathy. Maintain detailed and accurate records of customer interactions in the CRM system. Escalate unresolved issues promptly to relevant internal teams and follow up until resolution. Provide product/service information and support in a professional and clear manner. Achieve service targets including response time, resolution rate, and customer satisfaction scores. Gather customer feedback and share insights with the internal team for continuous improvement. Required Skills & Qualifications: Bachelors degree in any discipline (preferred). 0-2 years of experience in customer service or call center roles. Fluency in English, Hindi, and Telugu (both spoken and written is a must). Strong interpersonal, listening, and problem-solving skills. Basic computer proficiency and experience using CRM or support software. Ability to multitask and work in a fast-paced environment. Preferred Attributes: Positive attitude with a passion for customer service. Team player with adaptability and patience. Willingness to work in shifts, including weekends and public holidays.
Key Responsibilities: Retail Channel Development: Identify and onboard Korean and ayurvedic products into multi-brand retail outlets, beauty stores, and Ayurvedic wellness chains. Build and maintain strong relationships with store managers, distributors, and decision-makers in retail. Spa & Wellness Partnerships: Onboard Korean and ayurvedic products in premium spas, resorts, and wellness centres. Conduct brand training and product education for therapists and spa teams. Activation & Brand Visibility: Plan and execute in-store promotions, product displays, kiosks, sampling, and trial campaigns. Ensure visibility standards (POSM, branding, testers, etc.) are met consistently. Market Intelligence: Track competition, pricing, promotions, and customer preferences. Share field insights with internal teams to optimize strategy. Reporting: Submit regular reports on store performance, sales, inventory status, and activation results. Candidate Requirements: 3–5 years of offline sales experience in the beauty/wellness/personal care segment Strong retail/channel partner network in beauty & wellness industry. Proven experience in product onboarding, retail visibility, and field activation. Excellent communication and interpersonal skills. Contact [email protected] #9100535041 Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Key Responsibilities: Retail Channel Development: Identify and onboard Korean and ayurvedic products into multi-brand retail outlets, beauty stores, and Ayurvedic wellness chains. Build and maintain strong relationships with store managers, distributors, and decision-makers in retail. Spa & Wellness Partnerships: Onboard Korean and ayurvedic products in premium spas, resorts, and wellness centres. Conduct brand training and product education for therapists and spa teams. Activation & Brand Visibility: Plan and execute in-store promotions, product displays, kiosks, sampling, and trial campaigns. Ensure visibility standards (POSM, branding, testers, etc.) are met consistently. Market Intelligence: Track competition, pricing, promotions, and customer preferences. Share field insights with internal teams to optimize strategy. Reporting: Submit regular reports on store performance, sales, inventory status, and activation results. Candidate Requirements: 3–5 years of offline sales experience in the beauty/wellness/personal care segment Strong retail/channel partner network in beauty & wellness industry. Proven experience in product onboarding, retail visibility, and field activation. Excellent communication and interpersonal skills. Contact khadarvali.polupuri@skandhanshi.com #9100535041 Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person