Customer Care Executive

0 years

1 - 3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are hiring a Customer Care Executive for our Chennai office. The role involves handling customer queries, providing product/service information, resolving issues, and ensuring high customer satisfaction through phone, email, and chat support.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally.
  • Resolve customer queries related to products, services, and technical issues.
  • Maintain customer records and update information in CRM.
  • Follow up on customer complaints to ensure full resolution.
  • Escalate complex issues to the concerned internal teams.
  • Achieve daily and monthly performance targets.
  • Provide excellent service to improve customer experience and retention.

Required Qualifications

  • Any degree (Freshers also welcome).
  • Good communication skills in English & Tamil.
  • Basic computer knowledge and typing skills.
  • Ability to manage customer calls with patience and professionalism.
  • Experience in customer support / BPO / telecom (optional but preferred).

Skills Needed

  • Strong communication & listening skills
  • Problem-solving ability
  • Customer-centric attitude
  • Multitasking and time-management
  • Basic knowledge of CRM or ticketing tools (optional)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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