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Irus international pvt ltd logo

Customer Care Executive

0 years

3 Lacs

Noida

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

resolve service management communication schedule crm excel word

Work Mode

On-site

Job Type

Full Time

Job Description

preferrably: female

Responsibilities

  • Respond to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently and professionally.
  • Maintain accurate customer records and document all interactions.
  • Collaborate with other departments to resolve complex customer issues.
  • Provide customers with information about products and services.
  • Assist in developing and implementing customer service policies and procedures.
  • Continuously identify opportunities to improve customer service processes.
  • Meet performance targets and KPIs set by the management team.

Qualifications

  • bachelor's degree is preferred.
  • Previous experience in a customer service role is required.
  • Excellent verbal and written communication skills.
  • Ability to handle stressful situations professionally.
  • Strong problem-solving skills.
  • Attention to detail and accuracy.
  • Ability to work both independently and as part of a team.
  • Flexible schedule and availability to work weekends or holidays as needed.

Skills

  • Customer Relationship Management (CRM) software
  • Microsoft Office Suite (Advance Excel, Word, PowerPoint)
  • Multitasking
  • Conflict Resolution
  • Active Listening
  • Time Management
  • Empathy
  • Technical Aptitude

Job Type: Full-time

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person

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Irus international pvt ltd

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