Customer Care Executive

Job Description: Customer Service Representative

Position: Customer Service Representative

Location: Dr itm Pvt Ltd , IT Ramchandrapura, sitapura industrial area, jaipur ( work from office)

Shift: Rotational Shifts Available (Including Night Shifts)

Working Hours: 8 Hours per day (1 Hour Break included; Total 9 Hours per day)

Leave Policy: 4 Leaves per month

About Myntra:

Myntra is one of India’s leading fashion e-commerce platforms, offering a wide range of apparel, footwear, accessories, and beauty products. With an emphasis on providing an exceptional customer experience, we are looking for dynamic individuals who are passionate about helping customers and delivering superior service.

Key Responsibilities:

Customer Interaction: Assist customers via phone, chat, or email, addressing inquiries and resolving issues in a friendly and efficient manner.

Product Information: Provide detailed information on products, pricing, promotions, and order statuses.

Order Management: Help customers with order-related inquiries, processing returns, and managing exchanges.

Issue Resolution: Investigate and resolve complaints, ensuring timely and accurate solutions are provided.

Quality Assurance: Maintain a high standard of customer service by following internal guidelines and providing consistent support.

Documentation: Accurately document customer interactions and actions taken for follow-up and quality assurance purposes.

Requirements:

Education: High School diploma or equivalent (Bachelor’s Degree preferred)

Experience: Prior experience in customer service or call center operations is a plus, but freshers with a strong willingness to learn are also welcome.

Skills:

Excellent communication skills (both written and verbal)

Strong problem-solving abilities

Ability to multitask in a fast-paced environment

Basic computer skills and proficiency with customer service software/tools

Ability to work independently and as part of a team

Flexibility: Willingness to work in rotational shifts, including night shifts.

Working Hours & Shifts:

Shift Duration: 9 hours (8 working hours + 1 hour break)

Shifts: Rotational shifts, with availability of night shifts.

Break: 1 Hour break during the shift to ensure you’re well-rested and refreshed.

Leave Policy:

4 paid leaves per month.

Why Myntra?

Career Growth: Opportunity for skill development and career advancement.

Team Environment: Join a diverse, supportive, and energetic team.

Work-Life Balance: Rotational shifts and generous leave policy.

Incentives & Perks: Performance-based incentives and employee discounts.

If you're passionate about customer service, thrive in a fast-paced environment, and are looking for an opportunity to join one of India's leading fashion e-commerce platforms, we’d love to hear from you!

How to Apply:

Send a resume to gmail

[email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person