Customer Care Executive – Inbound Process - JG

Work Mode:

Experience:

Qualification:

About The Role

Customer Service Representative / Customer Care Executive (Inbound)

• Handle inbound calls and email inquiries from prospects and clients.
• Provide accurate information, solutions, and alternatives within agreed timelines.
• Identify and assess customer needs to achieve high levels of satisfaction.
• Follow communication procedures, guidelines, and policies.
• Document interactions and maintain accurate records.
• Proactively follow up with customers to ensure query resolution.
• Suggest information about services to attract and retain customers.
  

• Graduate/Postgraduate in any field (except Engineering).
• 0–5 years of experience in customer care. Candidates from the Mutual Fund industry preferred, though experience in other industries with client handling exposure will also be considered.
• Fluency in English, Hindi & Gujarati (must).
• Excellent verbal & vocal communication skills in English.
• Strong problem-solving, documentation, and conflict-resolution skills.
• Ability to multi-task, analyze information, and work with accuracy & attention to detail.
• Loyal, honest, and committed with a long-term career vision.
• Decision-making ability and customer-centric mindset.
  

building trust, delivering quality service, and creating long-term relationships with clients

financial services space