Customer Care Executive

1 - 2 years

4 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

: -

Salary - 45k CTC - 40k CTC

:

Ienergizer, a leading BPO located in Noidas vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.

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As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

:

  • Handle customer inquiries and issues through chat (70%) and voice (30%).
  • Proactively manage chat flows to resolve customer concerns.
  • Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
  • Manage customer interactions under pressure with professionalism and composure.
  • Collaborate with team members to enhance the overall customer

Preferred candidate profile

Blended Process , Chat Process

Contact no. ( HR Team )

9821578894

7303454330

8267040368

9871854588

8269682750

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Ienergizer

Outsourcing and Offshoring Consulting

Noida UP

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