Key Responsibilities: Handle inbound/outbound reservation calls, emails, and online booking requests Provide accurate information about room types, rates, availability, and hotel facilities Process new bookings, cancellations, and modifications in the reservation system Upsell rooms and services to maximize revenue Respond to guest queries professionally and resolve booking issues promptly Coordinate with front desk and other departments regarding special guest requests Maintain reservation records and ensure data accuracy Follow hotel policies and procedures for payment and security Create hotel and food bill reports weekly/monthly or need basis and support to management Required Skills & Qualifications: Diploma or equivalent (Degree in Hospitality is a plus). Prior experience in reservations, customer service, or front office preferred. Good verbal and written communication skills. Kannada, English is must (Hindi preferred) Familiarity with hotel booking software is an advantage. Strong organizational skills and attention to detail. Ability to multitask and work in a team. Work Conditions: Shifts may include weekends and holidays. Office-based or remote- hybrid Requires basic computer proficiency and telephone etiquette. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid time off Work from home Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 8792195465 Application Deadline: 15/07/2025

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Customer Care Executive

Bengaluru, Karnataka

Experience: Not specified

INR 0 - 0 Lacs

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