Customer Care Executive

0 - 31 years

1 Lacs

Posted:2 weeks ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:- Manage and respond to a high volume of inbound customer calls, emails, and chats. Resolve customer inquiries and complaints efficiently and professionally. Provide accurate information about products and services. Document customer interactions and issue resolutions in the CRM system. Collaborate with other departments to escalate and resolve complex issues. Maintain a high level of product knowledge to assist customers effectively. Ensure a positive customer experience through active listening and empathy. Meet individual and team performance targets and service levels. Participate in training sessions to stay updated on products and services.

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High Five Global Networks

Networking / Technology

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