Posted:5 hours ago|
Platform:
Work from Office
Full Time
I. Role (CCE) Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers needs to achieve satisfaction II.Skills (CCE) Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Should be Proficient in English, Hindi ,Marathi/Tamil/Bhojpuri Qualification - +2/Graduates.
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