Customer Care Executive

Fusion CX

0 - 3 years

2 - 5 Lacs

kolkata

Posted:-1 days ago| Platform:

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Skills Required

bpo order management customer care executive customer satisfaction computer proficiency retail executive customer service customer service associate service quality recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist customers with inquiries, order management, payments, and general shopping experiences.
Resolve customer concerns efficiently to ensure a seamless shopping journey and experience for customers.
Deliver professional and courteous service while handling a high volume of customer interactions.
Collaborate with teammates to enhance customer satisfaction and improve service quality.
Stay updated on retail product offerings, policies, and company guidelines.

Responsibilities may evolve in response to changing business needs.

Job Requirements

To excel in this customer service associate role, you should have:

A high school diploma (HS Pass) or equivalent.
Strong communication skills in English and regional languages.
A problem-solving mindset with a customer-first approach.
The ability to multitask in a fast-paced retail environment.
Basic computer proficiency and adaptability to new tools.
Prior experience in customer service or BPO (preferred but not mandatory).

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