Posted:-1 days ago|
Platform:
Work from Office
Full Time
Role : Customer Support Executive ( Inbound Non Voice and Voice Process)
Location: International (Onsite)
Salary : As per market standards
Initial training : In Bangalore, followed by relocation
Key Skills & Responsibilities:
Handling customer queries via calls, emails, and chat; following SOPs; ensuring customer satisfaction; maintaining KPIs; tracking empathy and sympathy metrics; maintaining accurate customer records; providing optimal resolutions through escalation handling; and delivering a superior overall customer experience.
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