Customer Care Executive

Job Description – Customer Support Executive (EdPrime – Jaipur & Jodhpur)

Position: Customer Support Executive
Location: Jaipur & Jodhpur
Company: EdPrime (School ERP & Learning Platform)
Preference: Female

About EdPrime

EdPrime is a leading school management and digital learning platform, designed to empower schools with seamless technology integration. We are looking for a proactive and empathetic Customer Support Executive who can provide excellent assistance to schools, ensuring smooth operations and high customer satisfaction.

Key Responsibilities:

• Act as the primary point of contact for school clients (administrators, teachers, and staff) in Jaipur and Jodhpur.
• Handle incoming queries via phone, email, chat, and ticketing systems, providing quick and accurate solutions.
• Assist schools in using EdPrime software features, modules, and tools effectively.
• Resolve technical or functional issues by coordinating with internal tech teams.
• Conduct online/offline training sessions and demos for school staff to improve platform usage.
• Maintain records of customer interactions, issues, and resolutions for reporting and analysis.
• Provide feedback to the product team based on customer pain points and feature requests.
• Ensure timely follow-ups, SLA adherence, and excellent customer experience.
• Collaborate with sales and implementation teams during onboarding of new schools.

Requirements:

• Bachelor’s degree in any discipline (Education/IT background preferred).
• Experience: 1–3 years in customer support, preferably in EdTech, SaaS, or school ERP industry.
• Excellent communication skills (Hindi and English).
• Problem-solving mindset and ability to handle pressure.
• Basic technical knowledge (cloud platforms, mobile apps, and school ERP workflows).
• Strong organizational and time management skills.
• Proficiency in MS Office and CRM/ticketing tools (e.g., Freshdesk, Zoho).

Why Join Us?

• Work with one of the fastest-growing EdTech platforms.
• Opportunity to engage with leading schools in Jaipur and Jodhpur.
• Growth-oriented and collaborative work environment.
• Competitive salary and performance-based incentives.

To Apply:
Send your CV with the subject line “Application – Customer Support Executive (Jodhpur)” to [email protected]

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person