Customer Care Executive – Client Handling

Job Description

Job Title: Customer Care Executive – Client Handling & Third-Party Alliances (Food Testing) Location: Panchkula Sector 4 About the Role: We are seeking a proactive and client-focused Customer Care Executive who will act as a third-party coordinator between clients and food testing laboratories. The candidate will be responsible for managing client relationships, understanding their food testing requirements, and facilitating smooth coordination with certified testing labs. Key Responsibilities: Serve as a third-party liaison between clients and accredited food testing laboratories. Understand client requirements related to food safety, testing, and compliance. Identify suitable food testing labs based on the client’s specific needs. Coordinate the end-to-end process from sample pickup, testing, to report delivery. Build and maintain strong relationships with both clients and partner labs. Handle inquiries, provide timely responses, and resolve service-related issues. Assist in onboarding new labs and building strategic alliances. Maintain detailed records of communications, quotations, and service status. Ensure quality service and client satisfaction at every stage. Requirements: Graduate in any discipline (background in Food Technology, Life Sciences, or related fields preferred). 1–2 years of experience in customer support, client handling, or service coordination. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to manage relationships with external stakeholders (labs and clients). Basic understanding of food testing standards is an advantage. Comfortable working independently and with cross-functional teams. What We Offer: A role in a growing consultancy firm active in regulatory and compliance domains. Opportunities to work with food testing labs across India and abroad. Exposure to food safety compliance, client handling, and B2B coordination. Supportive work culture with room for growth. Job Type: Full-time Pay: From ₹12,000.00 per month Schedule: Day shift Morning shift Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 7717302151