Customer Care Executive

Role Overview: We’re looking for a warm, proactive Customer Care Executive who’s not just great at solving customer issues — but also loves talking to parents, collecting feedback, and building relationships. You'll be the voice of Clapstore for our customers post-purchase, ensuring they feel heard, helped, and happy. Key Responsibilities: Customer Support: Handle incoming customer queries via WhatsApp, email, and phone Solve issues related to product usage, delivery, damages, and replacements Coordinate with the operations and logistics team to ensure timely resolutions Maintain a friendly, empathetic tone in all communication Review Collection & Follow-ups: Call customers post-delivery to collect product feedback and reviews Gently guide satisfied customers to share their experience on Amazon or other platforms Identify and escalate any negative feedback internally for resolution Maintain a tracker of calls, responses, and reviews generated Customer Experience: Create a positive, memorable interaction with every customer Share insights from conversations with the team to improve product and service quality Suggest new ways to surprise and delight customers What We’re Looking For:6 months of experience in customer care, preferably in a D2C or e-commerce brand Excellent spoken and written communication in English & Hindi Comfort with calling and handling parent conversations with empathy Basic knowledge of Google Sheets, CRM tools, and WhatsApp Business A calm, friendly personality with high emotional intelligence Bonus: Experience in feedback/review collection