Role Overview: We’re looking for a warm, proactive Customer Care Executive who’s not just great at solving customer issues — but also loves talking to parents, collecting feedback, and building relationships. You'll be the voice of Clapstore for our customers post-purchase, ensuring they feel heard, helped, and happy. Key Responsibilities: Customer Support: Handle incoming customer queries via WhatsApp, email, and phone Solve issues related to product usage, delivery, damages, and replacements Coordinate with the operations and logistics team to ensure timely resolutions Maintain a friendly, empathetic tone in all communication Review Collection & Follow-ups: Call customers post-delivery to collect product feedback and reviews Gently guide satisfied customers to share their experience on Amazon or other platforms Identify and escalate any negative feedback internally for resolution Maintain a tracker of calls, responses, and reviews generated Customer Experience: Create a positive, memorable interaction with every customer Share insights from conversations with the team to improve product and service quality Suggest new ways to surprise and delight customers What We’re Looking For:6 months of experience in customer care, preferably in a D2C or e-commerce brand Excellent spoken and written communication in English & Hindi Comfort with calling and handling parent conversations with empathy Basic knowledge of Google Sheets, CRM tools, and WhatsApp Business A calm, friendly personality with high emotional intelligence Bonus: Experience in feedback/review collection
Company Description ClapStore Toys is on a mission to bring kids a screen-free childhood through innovative Montessori busy boards, plush toys, and IP-based products. We are a fast-growing D2C brand with in-house manufacturing and a strong focus on safety, quality, and design. Role Description Vendor Development & Management Identify, onboard, and manage suppliers across wood, fabric, electronics, plastics, packaging, and logistics. Negotiate favorable terms, pricing, credit, and delivery schedules. Develop redundancy in supply to minimize risks. Strategic Procurement Plan procurement budgets aligned with sales forecasts and production cycles. Optimize cost structures while maintaining quality and compliance. Monitor price trends and suggest hedging/stocking strategies. Operations & Quality Work closely with production and QC teams to ensure material specifications and timelines are met. Ensure vendors comply with child-safety, material safety, and quality standards. Compliance & Documentation Draft and execute vendor agreements, purchase orders, and T&Cs. Maintain procurement MIS, inventory records, and audit trails. Cross-Functional Collaboration Partner with R&D and product teams for new component sourcing. Coordinate with finance for payments, credit notes, and reconciliation.