CUSTOMER CARE EXECUTIVE Location: KOCHI Department: Customer Support / Service Reports to: Customer Support Manager / Team Lead Employment Type: Full-Time Job Summary: We are seeking a Customer Care Executive to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and providing excellent service across various communication channels, including phone, email, chat, or social media. Key Responsibilities: Handle incoming customer queries and complaints in a professional and timely manner. Provide accurate, valid, and complete information using the right tools and resources. Resolve customer issues efficiently and follow up to ensure full resolution. Maintain records of customer interactions and transactions. Escalate complex or unresolved issues to the appropriate department or supervisor. Ensure customer satisfaction and provide professional customer support. Adhere to company policies and procedures while handling customer interactions. Achieve performance targets such as customer satisfaction, response time, and resolution time. Key Skills and Competencies: Excellent communication and interpersonal skills Problem-solving and conflict resolution skills Patience, empathy, and a customer-first attitude Ability to work under pressure and manage time effectively Familiarity with CRM systems and practices (preferred) Basic computer skills (MS Office, email, etc.) Educational Qualifications: Minimum: Bachelor's Degree in any discipline Preferred: Bachelor's Degree in any discipline Experience: 0-2 0–2 years of experience in a customer service or call center environment (Freshers may apply) Working Conditions: Shift-based work may be required (Day/Night/Rotational) Office-based or remote work options depending on company policy Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person Speak with the employer +91 9567784456
CUSTOMER CARE EXECUTIVE Location: KOCHI Department: Customer Support / Service Reports to: Customer Support Manager / Team Lead Employment Type: Full-Time Job Summary: We are seeking a Customer Care Executive to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and providing excellent service across various communication channels, including phone, email, chat, or social media. Key Responsibilities: Handle incoming customer queries and complaints in a professional and timely manner. Provide accurate, valid, and complete information using the right tools and resources. Resolve customer issues efficiently and follow up to ensure full resolution. Maintain records of customer interactions and transactions. Escalate complex or unresolved issues to the appropriate department or supervisor. Ensure customer satisfaction and provide professional customer support. Adhere to company policies and procedures while handling customer interactions. Achieve performance targets such as customer satisfaction, response time, and resolution time. Key Skills and Competencies: Excellent communication and interpersonal skills Problem-solving and conflict resolution skills Patience, empathy, and a customer-first attitude Ability to work under pressure and manage time effectively Familiarity with CRM systems and practices (preferred) Basic computer skills (MS Office, email, etc.) Educational Qualifications: Minimum: Bachelor's Degree in any discipline Preferred: Bachelor's Degree in any discipline Experience: 0-2 0–2 years of experience in a customer service or call center environment (Freshers may apply) Working Conditions: Shift-based work may be required (Day/Night/Rotational) Office-based or remote work options depending on company policy Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person Speak with the employer +91 9567784456