Customer Care Executive (CCE)

Role Overview:

We are looking for a Customer Care Executive to manage customer interactions, resolve queries, and ensure a seamless customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities:

• Handle inbound and outbound calls, chats, and emails to assist customers.
• Resolve customer queries, complaints, and provide accurate information.
• Maintain customer records and update CRM systems.
• Follow-up with customers to ensure issue resolution and satisfaction.
• Coordinate with internal teams (sales, operations, technical) for escalations.
• Meet performance targets such as response time, resolution time, and customer satisfaction (C-SAT).
• Ensure adherence to quality and compliance standards.

Key Skills & Requirements:

• Minimum 0–1 years of experience in customer service/call center/voice process (freshers can apply).
• Excellent verbal & written communication in English and Hindi (regional language is a plus).
• Strong problem-solving and active listening skills.
• Ability to work in a fast-paced environment and handle pressure.
• Proficiency in MS Office and familiarity with CRM tools preferred.
• Flexible to work in rotational shifts (if required).

Perks & Benefits:

• Attractive salary with incentives/performance bonuses.
• Opportunity for career growth within the organization.
• Training and skill development programs.
• Employee engagement activities and supportive work culture.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Language:

• English (Required)

Location:

• Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

Speak with the employer
+91 9818129352