Customer Care Executive (CCE)

Raj Cooling Systems Pvt Ltd

0 years

1 - 2 Lacs

ahmedabad

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

resolve transactions management crm pricing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Handle Inbound/Outbound Calls: Manage a high volume of incoming customer calls, and make outbound calls for follow-ups, sales, or surveys.
Resolve Customer Issues: Identify customer needs, clarify information, troubleshoot problems, and provide effective solutions.
Maintain Records: Accurately log all customer interactions, feedback, and transactions in a Customer Relationship Management (CRM) system.
Provide Product Information: Educate customers about products, services, pricing, and policies.
Escalate Issues: Route complex or unresolved issues to the appropriate internal teams or management for further assistance.
Meet Performance Targets: Strive to achieve individual and team Key Performance Indicators (KPIs) such as average handling time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT).
Upsell/Cross-sell: Identify opportunities to promote additional products or services based on customer needs.
Adhere to Guidelines: Follow company policies, communication scripts, and quality standards in all interactions.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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