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Customer Care Executive

Customer Care Executive

Bucks Bazaar

0 - 31 years

1 - 2 Lacs

sector 63 noida

Posted:13 hours ago| Platform: Apna logo

Apply

Skills Required

chat resolve crm communication support software service multilingual

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Respond to customer queries via phone, email, chat, or social platforms. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and escalate issues to the appropriate department when necessary. Maintain customer records and update information in CRM systems. Follow up with customers to ensure resolution and satisfaction. Process orders, applications, refunds, or exchanges as per company guidelines. Meet performance targets including response time, resolution rate, and customer satisfaction scores. Identify customer needs and offer relevant products or solutions. Collaborate with internal teams to improve overall customer experience. Adhere to company policies, procedures, and quality standards. Required Skills & Qualifications: High school diploma or bachelor’s degree (preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficient in computer applications and customer support software (CRM tools). Ability to stay calm and professional under pressure. Good listening skills and a customer-centric mindset. Ability to work in shifts (if required). Preferred Qualifications: Prior experience in customer service, BPO, or support operations. Multilingual abilities. Familiarity with industry-specific products or services.

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Customer Care Executive