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CIEL HR
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Customer Care Executive

Customer Care Executive

CIEL HR

0 - 1 years

1 - 2 Lacs

noida

Posted:Just now| Platform:

Apply

Skills Required

inbound customer service domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Strengthened customer relationships through excellent communication skills,

active listening, and understanding individual needs.

Educated clients on available products and services, promoting cross-selling

opportunities to benefit both the bank and customers.

Reduced call wait times by prioritizing tasks effectively and managing time

efficiently throughout shifts.

Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs
Resolving customer queries, handling calls and emails
Executive needs to promote banking service for customers includes

Preferred candidate profile

Process Skills:

Banking regulations awareness

Call handling efficiency

Client confidentiality

Cross-selling technique

Soft skills:

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