Customer Care Executive

0 - 4 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Care Executive, you will be responsible for providing excellent customer service to clients. This role requires you to effectively communicate with customers to address their inquiries, resolve issues, and ensure a positive customer experience. Key Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and address their queries. - Resolve customer complaints in a professional manner to ensure customer satisfaction. - Maintain a high level of product and service knowledge to effectively assist customers. - Collaborate with internal teams to escalate and resolve complex customer issues promptly. - Meet performance targets set by the company to ensure customer service excellence. Qualifications Required: - Minimum qualification of 12th Pass/Intermediate in any stream. - Minimum age limit of 18 years. - Ability to work in rotational shifts 24/7. - Excellent communication skills and a customer-oriented approach. - Strong problem-solving skills and the ability to handle stressful situations effectively. About the Company: (No additional information provided in the job description),

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