Responsibilities: * Manage customer queries via phone calls * Maintain high call quality standards * Resolve issues promptly * Meet KPIs related to call volume & resolution time Health insurance Provident fund Annual bonus
As a Customer Care Executive at our company, you will be part of a dynamic team dedicated to providing exceptional service to our customers. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. We are looking to fill 60 positions with individuals who have at least a 12th Pass / Intermediate qualification in any stream. The minimum age requirement for this role is 18 years. As a Customer Care Executive, you will be required to work in rotational shifts on a 24/7 basis. The working hours for this position are 8 hours per day. The yearly CTC for this role is INR 124,656, which includes PF and ESIC benefits. Additionally, the monthly CTC is INR 10,388, also inclusive of PF and ESIC. Depending on your performance, you may be eligible for monthly incentives ranging from INR 1,500 to INR 4,500. This is a full-time position located in Ranchi, India. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.,
Role Overview: As a Customer Care Executive, you will be responsible for providing excellent customer service to clients. This role requires you to effectively communicate with customers to address their inquiries, resolve issues, and ensure a positive customer experience. Key Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and address their queries. - Resolve customer complaints in a professional manner to ensure customer satisfaction. - Maintain a high level of product and service knowledge to effectively assist customers. - Collaborate with internal teams to escalate and resolve complex customer issues promptly. - Meet performance targets set by the company to ensure customer service excellence. Qualifications Required: - Minimum qualification of 12th Pass/Intermediate in any stream. - Minimum age limit of 18 years. - Ability to work in rotational shifts 24/7. - Excellent communication skills and a customer-oriented approach. - Strong problem-solving skills and the ability to handle stressful situations effectively. About the Company: (No additional information provided in the job description),