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Jobs in visakhapatnam
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Axis Services
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Customer Care Executive

Customer Care Executive

0 - 5 years

|

0 - 3 Lacs

visakhapatnam hyderabad bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

good english communication voice process inbound calls customer handling outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & res

Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
Provide accurate information about products, services, orders, billing, and policies.
Troubleshoot and resolve customer issues with empathy and efficiency.
Escalate complex issues to appropriate internal teams when necessary.
Maintain detailed records of customer interactions in the CRM system.
Identify and report common customer concerns and feedback to improve products and services.
Stay up-to-date on product knowledge, company policies, and system updates.
Meet or exceed performance metrics including response time, resolution time, and customer satisfaction scores.

Preferred candidate profile

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