Customer Care Executive

As a Customer Support Representative for international clients in Chetpet, your role will involve: - Responding promptly and professionally to customer queries through various channels such as phone, email, chat, and social media. - Troubleshooting product or service issues by identifying root causes and offering practical, step-by-step solutions. - Maintaining accurate records of customer interactions, conversations, and transactions using CRM software. - Collaborating with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. - Providing timely updates and follow-ups to ensure customer satisfaction and closure of queries. - Assisting in improving customer support processes and sharing customer feedback with the relevant teams. - Contributing to the creation of help center articles, FAQs, and internal documentation as needed. Qualifications required for this role: - Excellent communication skills in English. - Strong problem-solving abilities. - Previous experience in customer support or a related field would be an advantage. (Note: No additional details about the company were provided in the job description.),