Customer Care Executive

1 - 5 years

1 - 5 Lacs

Posted:12 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities

  1. Conduct customer satisfaction surveys to identify service improvements.
  2. Handle customer calls and direct them to appropriate departments.
  3. Manage customer issues and provide easy-to-follow solutions.
  4. Assist customers in choosing products based on their needs and budget.

Key Deliverables

  1. Ensure timely resolution of customer concerns and complaints.
  2. Inform customers about promotions and deals.
  3. Build positive rapport with customers via phone or in-person.
  4. Prepare reports on customer satisfaction and assist in team skill development.

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Automotive Manufacturers (AMPL) logo
Automotive Manufacturers (AMPL)

Automotive Manufacturing

Detroit

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