Customer Care Executive

Job Title: Customer Care Executive

Location: Mohali

Shift: 5:00 am to 1:30 Pm IST

Job Summary:
We are looking for a proactive and enthusiastic Customer Service Executive to be the first point of contact for our clients. The ideal candidate will be responsible for handling inbound and outbound communication across multiple channels—phone, chat, and email—ensuring a seamless and positive customer experience. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you!

Key Responsibilities:

· Act as the first point of contact for all incoming inquiries via phone, chats and emails

· Handling outbound data via all mediums (phone, chats and emails)

· Assist clients in scheduling appointments with education or migration consultants

· Handle client queries, complaints, and feedback in a professional and timely manner

· Follow up with potential leads and maintain updated client records in CRM

· Coordinate with internal departments to ensure smooth service delivery

· Maintain high levels of customer satisfaction and professionalism at all times

Requirements:

· 1–3 years of experience in customer service

· Excellent communication skills (English fluency a must)

· Friendly, patient, and confident demeanor

· Ability to multitask and handle pressure in a fast-paced environment

· Proficiency in using CRM and basic computer applications (MS Office, emails, etc.)

· Prior experience in education/migration industry will be an added advantage

Preferred Qualities:

· Multilingual abilities (especially Hindi, Punjabi, or regional languages)

· Strong interpersonal and organizational skills

· Problem-solving mindset with a customer-first attitude

Why Join Us?

· Work with an experienced, multicultural team

· Growth opportunities within the company

· Be part of a fast-growing organization helping people build better future

· Employee-centric work culture and training support

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Work Location: In person