Customer Care Engineer

Work Schedule

Environmental Conditions

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With
revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. Location/Division Specific Information (When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.) Discover Impactful Work: (Carry out Installation, maintenance and support of Thermo Fisher Scientific’s range of LCMS instruments in professional, reliable and customer-orientated manner

Train customers in the operation and maintenance of equipment
Responsibility for meeting customer SLA and internal critical metric objectives To achieve service revenue budget by championing company products, developing strong customer relationships and working closely with commercial and operations teams To be highly responsive and proactive in dealing with customer’s needs and maintain close relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised To carry out your employment in an efficient and commercially appropriate manner) Education