Customer Care Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety StandardsWhen you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. Withrevenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to createsignificant contributions to the world.Location/Division Specific Information(When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have thesupport and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the nearterm and beyond. Take your place on our strong team, and help us make significant contributions to the world.)Discover Impactful Work:(Carry out Installation, maintenance and support of Thermo Fisher Scientific's range of LCMS instruments in professional, reliable andcustomer-orientated mannerTrain customers in the operation and maintenance of equipmentResponsibility for meeting customer SLA and internal critical metric objectivesTo achieve service revenue budget by championing company products, developing strong customer relationships and working closely withcommercial and operations teamsTo be highly responsive and proactive in dealing with customer's needs and maintain close relationships with Company Sales, Marketing andService teams to assure quality outcomes for all service & product issues raisedTo carry out your employment in an efficient and commercially appropriate manner)Education