Customer Care Coordinator/Patient Engagement Coordinator

Patient Engagement Coordinator

Workplace: Onsite – Mohali (Phase 8-A)
Shift Timing: Night Shift (Compulsory)
Compensation: ₹20,000/month onwards
Apply at: hr@5tekmedical.com

Overview

We are looking for an enthusiastic Patient Engagement Coordinator/Customer Care Coordinator to become part of our healthcare operations team. This position focuses on building strong communication with patients, ensuring that appointments are scheduled smoothly, and queries are addressed promptly. You will serve as a vital link between patients and the care team, helping improve the overall healthcare experience.

Freshers with excellent English skills and confidence in communication are encouraged to apply. Structured training sessions will be offered to get you up to speed.

Responsibilities

• Connect with patients to schedule, confirm, and follow up on appointments through phone calls, emails, and messages.
• Keep patient data updated in Excel sheets, EMR systems (Athena knowledge is an advantage), and other internal platforms.
• Provide clear, polite, and solution-oriented responses to patient inquiries.
• Work closely with internal departments to support smooth healthcare operations.
• Track performance metrics including call volumes, appointments scheduled, and timely follow-ups.
• Maintain accuracy in documentation while meeting departmental daily/weekly goals.

Ideal Candidate Profile

• Strong English communication abilities (both written and verbal).
• Working knowledge of Microsoft Office tools – Word, Excel, and Outlook.
• Typing proficiency of at least 35 WPM with accuracy.
• Detail-oriented with strong organizational and multitasking skills.
• Positive, adaptable, and eager to work in a team-driven environment.
• Comfortable working under deadlines and handling a fast-paced workflow.
• Prior exposure to customer service, healthcare coordination, or similar roles (1–3 years) will be an added advantage.

What We Offer

• Hands-on training and guidance for skill enhancement.
• A supportive workplace culture that values growth and collaboration.
• Career progression opportunities within a rapidly growing healthcare solutions company.
• Competitive salary with additional performance-based rewards.

Mandatory Conditions

• Flexibility to work night shifts (aligned to US hours).
• Availability to work onsite at our Mohali Phase 8-A office.

If you are passionate about patient interaction, possess strong communication skills, and are ready to build your career in healthcare operations, we’d love to connect with you.

Send your updated CV to: hr@5tekmedical.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person