Customer Care Collections Sr. Rep.

You will be a part of NTT DATA, contributing to the company's progress and market visibility. Your key responsibilities will include: - Making outbound calls to insurance companies in the United States for recovering outstanding Accounts Receivables - Handling customer inquiries through phone conversations or in writing to ensure satisfaction and service quality - Evaluating medical insurance claims for quality assurance - Addressing routine queries and conducting basic research on customer concerns - Enhancing knowledge of the healthcare insurance industry and related processes To qualify for this role, you should: - Be available to work fixed shifts from Monday to Friday - Hold a high school diploma - Have at least 1 year of experience using Windows PC applications - Possess 0-6 months of experience in a customer service-oriented position - Be comfortable communicating with English-speaking customers via writing or telephone - Be able to apply business rules to different scenarios and make suitable decisions Please note that shift timings may be adjusted as per client needs, and overtime work on weekends may be required based on business requirements. All new hires will undergo Orientation/Process training sessions successfully and demonstrate proficiency in the covered materials.,