Customer Care Collections Sr. Rep.

As an integral part of NTT DATA, your role will involve addressing the business problems of our clients through our Business Process Outsourcing (BPO) services. For over 30 years, our team has been dedicated to implementing transformative processes and technologies that enhance customer experiences and operational efficiencies. By providing end-to-end administrative services, we aim to optimize operations, boost productivity, and ensure customer satisfaction. Your responsibilities will include making outbound calls to insurance companies in the US to manage outstanding Accounts Receivables. You will also handle customer inquiries via phone or in writing, ensuring high levels of customer satisfaction and adherence to service standards. Additionally, you will analyze medical insurance claims for quality assurance, resolve routine queries based on established guidelines, conduct research on customer inquiries, and develop a strong understanding of the healthcare insurance industry and related processes. To excel in this role, you must be available for regular shifts from Monday to Friday, either from 8:30 PM to 5:30 AM or 10:30 PM to 7:30 AM. A high school diploma is required, along with at least 1 year of experience using Windows PC applications and navigating software tools. You should also have 0-6 months of experience in a service-oriented role involving customer communication in English, as well as applying business rules to make informed decisions. Please note that shift timings may be adjusted based on client needs, and occasional overtime or weekend work may be necessary to meet business demands. All new hires will undergo Orientation/Process training to ensure proficiency in the role and responsibilities. Join us at NTT DATA, where your dedication and expertise will contribute to our continuous growth and success.,