Customer Care Collections Sr. Rep.

You will be a part of NTT DATA, where we believe that having the right individuals can lead to endless possibilities. Your dedication, honesty, and determination are crucial for our company's progress, market visibility, and our capability to assist our clients in staying ahead of their competitors. By recruiting the finest talents and supporting their professional and personal development, we are securing a promising future for both NTT DATA and its employees. Your primary task will involve making outbound calls to insurance companies in the United States to recover outstanding Accounts Receivables. You will also handle customer inquiries either through phone conversations or in writing to ensure their satisfaction and maintain service quality standards. Additionally, you will be responsible for evaluating medical insurance claims to ensure quality assurance, addressing routine queries based on established guidelines, conducting basic research on customer concerns, and enhancing your knowledge of the healthcare insurance industry and related processes. As a candidate for this role, you must be available to work fixed shifts from Monday to Friday, either from 8:30 PM to 5:30 AM or 10:30 PM to 7:30 AM. A high school diploma is required, along with at least 1 year of experience using Windows PC applications that involve keyboard usage, screen navigation, and learning new software tools. Furthermore, you should possess 0-6 months of experience in a customer service-oriented position involving communication with English-speaking customers via writing or telephone, along with applying business rules to different scenarios and making suitable decisions. Please note that shift timings may be adjusted according to client needs, and overtime work on weekends might be necessary based on business requirements. All new hires will need to complete our Orientation/Process training sessions successfully and demonstrate their proficiency in the covered materials.,