At TheBrightLayer, we specialize in website development, mobile application development, cloud services, and UI/UX design to help businesses transform ideas into impactful digital solutions. Our mission is to make technology work for you, whether you are a startup or an enterprise. We deliver solutions that create real value through creativity, strategy, and technical expertise. Our approach emphasizes innovation, collaboration, and measurable results, building long-term partnerships by aligning technology with business goals.

Role Description

This is a full-time remote role for a Customer Care Associate. The Customer Care Associate will be responsible for providing exceptional customer service and support. Day-to-day tasks include responding to customer inquiries, resolving issues, ensuring customer satisfaction, and using analytical skills to identify and address customer needs effectively.

Qualifications

Skills in Customer Satisfaction, Customer Support, and Customer Service
Strong Communication skills
Excellent Analytical Skills
Ability to work independently in a remote environment
Experience in the technology industry or related field is a plus
Bachelor's degree in Business, Communication, or related field preferred

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Customer Care Associate