Customer Care and Office Administrator

Role Overview:

We are seeking a proactive and personable Customer Care & Office Admin Executive to be the first point of contact for our customers and support the smooth functioning of our office operations. This is a dual-role position ideal for someone who enjoys building relationships and keeping things organized.

Key Responsibilities:

Customer Care

• Respond to customer inquiries via phone, email, WhatsApp, and social media
• Resolve product, order, or delivery-related concerns in a timely and empathetic manner
• Maintain and update customer records and feedback
• Build long-term relationships with customers by providing exceptional service
• Coordinate with internal teams (logistics, sales, retail) to ensure customer satisfaction
• Monitor customer reviews and suggest improvements based on feedback

Office Administration

• Handle daily office administrative tasks including supplies, petty cash, and vendor coordination
• Maintain documentation, filing, and basic record-keeping
• Assist in scheduling meetings, managing calendars, and internal communication
• Ensure the office environment is clean, organized, and efficient
• Support HR or finance teams with basic tasks (attendance tracking, invoice management, etc.)

Requirements:

• Bachelor’s degree or equivalent
• 1–3 years of experience in customer service, office admin, or related roles
• Strong communication skills in English and Hindi (spoken and written)
• Comfortable using email, Excel, and customer messaging platforms (e.g., WhatsApp Business)
• Friendly, problem-solving mindset with attention to detail
• Ability to multitask and take ownership of responsibilities

Job Types: Full-time, Permanent

Pay: ₹10,222.06 - ₹15,000.00 per month

Application Question(s):

• Do you have experience in FMCG Retail?

Language:

• English (Preferred)

Work Location: In person