Customer and Sales Engagement Specialist

Job Description

Join TalentPop App as a Customer and Sales Engagement Specialist! Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team! What You’ll Do Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds. Product Guidance: Provide personalized product recommendations and address shopping-related concerns. Order Management: Track and manage orders, ensuring timely updates and resolutions. Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue. Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience. Team Collaboration: Work with the team to suggest improvements based on customer insights. What We’re Looking For 1+ year of experience in customer service, sales, or e-commerce. Strong communication and problem-solving skills. Familiarity with platforms like Shopify and CRM tools. Sales-oriented mindset with a talent for suggesting relevant products. Highly organized with excellent attention to detail. Thrives in a fast-paced, remote work environment. Why Join TalentPop App? Commissions and annual increases. Paid time off and HMO coverage. Performance and recognition incentives. Permanent work-from-home setup. Opportunities for growth within a vibrant and supportive team. When applying, use application code: BCS Ready to make online shopping better for everyone? Apply now and join our team! Show more Show less