Custody Middle Office - Vice President

You are a strategic thinker passionate about driving solutions in Custody Middle office. You have found the right team. As a Vice President in the Custody Middle Office, you will be a strategic thinker passionate about promoting solutions. You will be part of a cross-product, functionally aligned team supporting Global Custody clients on various enquiry streams. Your role will involve managing and developing a diverse team, handling client inquiries, maintaining business relationships, and implementing process improvements. This role provides an opportunity to showcase your strong executive presence, interpersonal skills, and strategic thinking abilities in a fast-paced environment. Possessing 12+ years of experience in Trade Management, Cash Management, or Asset Services, you will be required to have a proven track record in risk reduction and working in a risk-based environment. Adaptability to change, learning, documenting, and implementing new processes will be essential. Demonstrating strong executive presence and interpersonal skills, along with excellent business communication skills, both verbal and written, will be key aspects of the role. Your ability to apply strategic and analytical thinking abilities, multitask and manage time effectively in a fast-paced environment will be crucial. Proficiency in Microsoft Office (Excel, Word, PowerPoint) is a must, and knowledge of Tableau will be considered an added advantage. Commitment to availability for North America shift hours is required. Acting as a liaison between clients and the bank to address and remediate issues, you will be responsible for maintaining existing business relationships and ensuring client satisfaction. Managing and developing a diverse team of 10-15 professionals will be a core part of the role, focusing on grooming and developing talent within the team. Handling voluntary/mandatory corporate actions, income-related processes, or trade/cash management will be part of your responsibilities. You will be required to manage day-to-day inquiries and resolve escalated client exceptions, ensuring timely and accurate responses to custody inquiries following documented procedures and controls. Maintaining ownership of open inquiries for timely updates and closure, managing group email boxes and SharePoint queues for timely query resolution, and innovating and implementing process/procedural changes driven by client, market, or business needs will also be part of your duties. Proposing process improvements and collaborating with internal stakeholders for implementation, along with the experience in corporate actions, income-related processes, trade management, or cash management, and the ability to identify and implement process improvements are additional requirements for this role.,