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Linchpin Technologies
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CSR- International Voice/Chat Process Professional

CSR- International Voice/Chat Process Professional

Linchpin Technologies

0 - 5 years

0 - 5 Lacs

Mohali Punjab India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Customer Support Blended Process Telesales Voice Process International Voice CRM

Work Mode

On-site

Job Type

Full Time

Job Description

Respond promptly and professionally to customer inquiries through phone, email, chat, and other communication channels Assist customers with order processing, product-related information, and basic troubleshooting Address and resolve customer complaints with a focus on ensuring a positive experience and customer satisfaction Maintain accurate records of customer interactions, issues, and resolutions Collaborate with internal teams to escalate and resolve complex issues when necessary Stay updated on product features, policies, and support procedures to provide accurate assistance Collect and share customer feedback to help improve products and services Contribute to the development of support materials and knowledge base resources Consistently meet performance metrics related to response time, resolution quality, and customer satisfaction

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CSR- International Voice/Chat Process Professional