Posted:5 days ago|
Platform:
On-site
Full Time
What you ll do: Map your Accounts, identify, develop and build relationships with key stakeholders Generate new leads and manage existing business from your named Accounts Responsible for Renewal, Retention & checking client usage of Signzy Product Drive marketing communications to educate clients about the new products, initiatives via marketing campaigns. Define Account retention strategy and drive a QoQ growth plan. Serve as a point of contact for the customer and all internal teams Ensure the timely and successful delivery of our solutions according to Client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Measure, track and analyze key account metrics Assist with high severity requests or issue escalations as needed Working with cross functional teams to manage certain requirements like invoicing. What you ll bring: 3-5 years previous work experience as Customer Success Manager or similar role in a SaaS / PaaS organization, preferably in US market Good working knowledge of the BFSI industry Outstanding communication and interpersonal skills Good problem-solving and negotiation skills A customer-oriented attitude that drives results Aptitude in networking, building & maintaining long term strategic relationships Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented Should be able to work in a fast-paced, high pressure startup environment Bachelors / Masters degree from a reputed institute
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