Chat Customer Service Representative

In this role , Youll work to resolve customer issues via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms. Whether it s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you ll be the difference between their customer experience being just average or an exceptional one . Youll report to the team Lead. You ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You ll :

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• 1 year or more customer service experience; Freshers welcome to apply
• Great written communication skills, including grammar and spelling
• High School Diploma
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Diverse and community minded organizations
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits youd expect and maybe a few that would pleasantly surprise you.

Offered Benefits / Facilities :

• Medical Leave
• Flexible Time Off
• Flexible Working Hours
• 5 Days working
• Travel Allowance
• Subsidized Meals Allowance
• Night Shift Allowance

Key Skills :

• Online Chat
• Customer Care
• Customer Relationship
• Chat Process